RETURNS POLICY

Returns Policy

Supplies 360

Last updated: 16 December 2025

This Returns Policy applies to all goods supplied by Supplies 360 (“we”, “us”, “our”).
Different rules apply to Trade Customers (B2B) and Consumers (B2C) as set out below.

1. General Policy

All returns require prior written authorisation from Supplies 360.
Returns sent without authorisation will be refused and returned at the sender’s cost.
Proof of purchase is required for all returns.

2. Trade Customers (B2B)

2.1 No Automatic Right to Return

Trade Customers have no automatic right to return Goods.

2.2 Non-Returnable Goods (Trade)

The following Goods are strictly non-returnable and non-refundable:

Bespoke, made-to-order, customised or personalised Goods
Goods sourced specifically for a customer
Clearance or discontinued items
Goods that have been used, installed, altered, or damaged after delivery
Goods not in original packaging

2.3 Inspection & Notification (Trade)

Goods must be inspected immediately upon delivery.
Any damage, shortages, defects, or discrepancies must be reported in writing within 24–48 hours of delivery.
Goods signed for as complete and in good condition are deemed accepted.
Failure to notify within this timeframe will result in no action being taken.

2.4 Authorised Returns (Trade)

Where a return is approved at our discretion:

Goods must be returned within 7 days of authorisation
Goods must be unused, uninstalled, and in original packaging
A restocking fee may apply
All delivery and return costs are the responsibility of the Trade Customer

We reserve the right to reject any return that does not meet these conditions.

3. Consumers (B2C)

3.1 Faulty or Incorrect Goods

Consumers should notify us of any fault or error as soon as reasonably possible.
Nothing in this policy affects rights under the Consumer Rights Act 2015.